Website Terms of Use

Last Revised on April 26, 2021




Welcome to the website (“the “Website”). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel—related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms “we”, “us”, “our”, “Cartagena For Travelers” and ” Cartagena For Travelers SAS” refer to Cartagena For Travelers SAS, a Cartagena – Colombia corporation. “Cartagena For Travelers Partner” means any co-branded and/or linked website through which we provide links, content or service. The term “you” refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the “Terms of Use” or “Agreement”). Please read these Terms of Use carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in court. You should also read our Privacy Policy, which also governs your use of the Website, and is incorporated by reference in this Agreement. By accessing or using this Website, booking any reservations for travel products or services, or contacting our call center agents, you agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, please do not use or book any reservations through this Website or our call center agents.



As a condition of your use of this Website, you warrant that:

  1. you are at least 18 years of age;
  2. you possess the legal authority to create a binding legal obligation;
  3. you will use this Website in accordance with these Terms of Use;
  4. you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act;
  5. you will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf including all rules and restrictions applicable thereto;
  6. all information supplied by you on this Website is true, accurate, current and complete; and
  7. if you have an account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.

We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason including, but not limited to, for violation of these Terms of Use.


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Cartagena For Travelers is committed to customer satisfaction, so if you have a problem or dispute, we will try to resolve your concerns. But if we are unsuccessful, you or we may pursue claims as explained in this section.

To give us an opportunity to resolve informally any disputes between you and us arising out of or relating in any way to the Website, these Terms of Use, our Privacy Policy, any services or products provided, any dealings with our customer service agents, or any representations made by us (“Claims”), you agree to communicate your Claim to Cartagena For Travelers by contacting Cartagena For Travelers Customer Support or calling +57-300-677-7636. You agree not to bring any suit or to initiate arbitration proceedings until 60 days after the date on which you communicated your Claim to Customer Support have elapsed. If we are not able to resolve your Claims within 60 days, you may seek relief through arbitration or in small claims court, as set forth below.

You and Cartagena For Travelers agree that any and all Claims will be resolved by binding arbitration, rather than in court, except that you and we may assert Claims on an individual basis in small claims court if they qualify. This includes any Claims you assert against us, our subsidiaries, travel suppliers or any companies offering products or services through us (which are beneficiaries of this arbitration agreement). This also includes any Claims that arose before you accepted these Terms of Use, regardless of whether prior versions of the Terms of Use required arbitration.



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The content and information on this Website (including, but not limited to, price and availability of travel services) as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

  1. use this Website or its contents for any commercial purpose;
  2. make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
  3. access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  4. violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
  5. take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  6. deep—link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
  7. “frame”, “mirror” or otherwise incorporate any part of this Website into any other website without our prior written authorization.

If your booking or account shows signs of fraud, abuse or suspicious activity, Cartagena For Travelers may cancel any travel or service reservations associated with your name, email address or account, and close any associated Cartagena For Travelers accounts. If you have conducted any fraudulent activity, Cartagena For Travelers reserves the right to take any necessary legal action and you may be liable for monetary losses to Cartagena For Travelers including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Cartagena For Travelers Customer Service.


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Cartagena For Travelers SAS believes in protecting your privacy. Please click here to review our current Privacy Policy, which also governs your use of the Website and, as stated above, is incorporated by reference, to understand our practices: Privacy Policy.



 Additional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. Please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal including, but not limited to, payment of all amounts when due and compliance with the supplier’s rules and restrictions regarding availability and use of fares, products, or services. Travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.

You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

Intermediary reseller

We expressly declare that we act as an intermediary seller in the reservation or reservation of the different tours and activities. This means that all Tours and Activities are delivered by external providers except for private tours. We are not responsible for the Tours and Activities provided as an intermediary seller and, therefore, we are not responsible for any delay, damage, loss, injury, liability, or expense caused to any person or property in the provision of Tours and Activities by a local provider.


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You acknowledge that the Cartagena For Travelers Companies pre-negotiate certain room rates with hotel suppliers to facilitate the booking of reservations. You also acknowledge that the Cartagena For Travelers Companies provide you services to facilitate such booking of reservations for a consideration (the “facilitation fee”). The room rate displayed on the Website is a combination of the pre-negotiated room rate for rooms reserved on your behalf by the Cartagena For Travelers Companies and the facilitation fee retained by the Cartagena For Travelers Companies for their services. You authorize the Cartagena For Travelers Companies to book reservations for the total reservation price, which includes the room rate displayed on the Website, plus tax recovery charges, service fees, and where applicable, taxes on the Cartagena For Travelers Companies’ services. You agree that your credit card will be charged by the Cartagena For Travelers Companies for the total reservation price. Upon submitting your reservation request you authorize the Cartagena For Travelers Companies, to facilitate hotel reservations on your behalf including making payment arrangements with hotel suppliers.

You acknowledge that except as provided below with respect to tax obligations on the amounts we retain for our services, the Cartagena For Travelers Companies do not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid hotel transactions are a recovery of the estimated taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.) that the Cartagena For Travelers Companies pay to the hotel supplier for taxes due on the hotel’s rental rate for the room. The hotel suppliers invoice the Cartagena For Travelers Companies for certain charges including tax amounts. The hotel suppliers are responsible for remitting applicable taxes to the applicable taxing jurisdictions. None of the Cartagena For Travelers Companies act as co-vendors with the supplier with whom we book or reserve our customer’s travel arrangements. Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by the Cartagena For Travelers Companies to the hotel suppliers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel by our customers. We retain service fees as additional compensation in servicing your travel reservation. Service fees retained by the Cartagena For Travelers Companies for their services vary based on the amount and type of hotel reservation.

You may cancel or change your prepaid hotel reservation, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the hotel reservation. If you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel (usually 24 to 72 hours) prior to your date of arrival, you will be subject to a charge equal to applicable nightly rates, tax recovery charges and service fees. In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with us no later than the date of the first night of the reservation to prevent cancellation of your reservation.

You agree to pay any cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the Terms of Use imposed with respect to your prepaid hotel reservations.

Sales, use and/or local hotel occupancy taxes are imposed on the amounts that we charge for our services (service fee and/or facilitation fee) in certain jurisdictions. The actual tax amounts on our services may vary depending on the rates in effect at the time of your hotel stay.

You may not book reservations for more than 8 rooms online for the same hotel/stay dates. If we determine that you have booked reservations for more than 8 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book reservations for 9 or more rooms, you must contact Cartagena For Travelers’s group travel specialists by phone at +57(300) 677-7636 or by filling out the group travel form online. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a nonrefundable deposit.

Some hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit is unrelated to any payment received by Cartagena For Travelers SAS. for your hotel booking.


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With certain hotels, you may be presented with the option to pay online now or pay later at the hotel. If you select the “Pay Online Now” option, Cartagena For Travelers will charge the amount to your credit card in US dollars immediately. If you select “Pay Later at the Hotel”, the hotel will charge your credit card in the local currency at the time of your stay. Please note that taxes and fees vary between the two payment options. Tax rates and foreign exchange rates could change in the time between booking and stay. Cartagena For Travelers coupons may only be applied to “Pay Online Now” bookings.

Payment of Reservations:

For deposits, keep in mind: the savings account of Banco BANCO DAVIVIENDA Savings Account No. 057300226420 in the name of CARTAGENA FOR TRAVELERS S.A.S., NIT: 901230150-1. Send a copy by email to [email protected] or through our payment system on our website You must reserve the service at least 24 hours before the service begins. If you want to book with less than 24 hours, we recommend that you contact us before booking, through our WhatsApp number +57(316)-373-3364 to confirm and guarantee the availability of the service. Otherwise, we are not responsible for tour availability or money back.


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  1. Once Tours and Activities have started, it is not possible to suspend, modify, or cancel any reservation or reservation. The non-use voluntary of Tours and Activities will not result in any claim or refund. In accordance with the foregoing, we will not provide any refund if any of our external providers refuse to provide the requested service because they did not meet the requirements specified in the description of Tours and Activities and/or in our email communications with you. If by order of the harbormaster or by mechanical imperfections of the vessels before the activity and they cannot be reprogrammed with the prior permission of the client, we will do. A full refund of money.
  2. Cancellation process. Any request for cancellation will be communicated in writing to our Customer Service department at [email address: [email protected]] Cancellations requested before or in six (6) business days of the scheduled date of the Tours and Activities are entitled to receive a full refund of the total paid, less the Administrative Costs, such as the collection of bank transfers, changes in the representative rate of the market (TRM) of the dollar, among others; Cancellations requested between five (5) and three (3) business days before the scheduled date of the Tours and Activities will be deducted half (50%) from the total paid, plus the Administrative Costs, as described below; Cancellations requested within 24 hours of the scheduled date of the Tours and Activities will not be entitled to any refund. Refunds are also subject to our third-party pricing policies as administrative costs. If refunds apply, we will have the right to deduct fifteen (15%) percent of the amounts refunded. We may request additional documentation to begin the refund process. We process cancellation requests within refund requests within 5-15 business days of receipt. All refunds will be made through the same payment method used by you when booking Tours and Activities. Therefore, any refund will be delivered exclusively in accordance with the applicable bank, credit card, or merchant transfer rules and times, as applicable, and any fees or charges charged by them will be at your sole expense.
  3. Tours and special activities. Special visits and activities must be provided on a specific date and are limited in availability, tickets for any visits, and special activities including but not limited to soccer games and other sporting events, and entertainment shows such as live concerts or plays. They are not refundable under any circumstances.
  4. Gift certificates and coupons Gift certificates or any other coupon ticket are not refundable under any circumstances.
  5. Transportation services are refundable only if you report your problem or delay from the airport to our Customer Service, and receive our express authorization to take another form of transportation. Otherwise, you will not be entitled to any refund and will be responsible for hiring another transport service at your expense.


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(i) Determine that your health and physical condition are sufficient to take out the contracted services. (ii) Wear suitable clothing and equipment. (iii) Ensure the security of personal belongings that will be used during service. (iv) It is strictly prohibited to carry out behaviors that interfere with the safety and comfort of other participants, such as the consumption of hallucinogenic drugs and excessive alcohol. (v) The use of escort services for women or men (prostitution) is not tolerable within the services of CARTAGENA FOR TRAVELERS SAS, the use of minors for this type of service is penalized by the authorities in Colombia and is an immediate cause of expulsion from the trip. (vi) Report pick-up times, if applicable, flight number. (vii) Have the relevant documentation (passport, identification). (viii) Report origin and destination. (ix) Send a banner to receive passengers when appropriate. (x) Specify the type of vehicle. (xi) Report the name of the passengers or the group leader. (xii) Inform if you require an additional service such as orientation, water bottles, or others. (xiii) Send passenger itinerary when appropriate. (xiv) Specify the required language. (xv) Report contact information. (xvi) Inform if the service needs a baby chair or wheelchair. (xvii) Inform if they require luggage support. (xviii) Send your security protocol- If you have it, otherwise our CARTAGENA FOR TRAVELERS S.A.S.


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When available, Cartagena For Travelers, may offer additional, discounted hotel booking options on the Website. These hotels, called Cartagena For Travelers Unpublished Rate hotels, are different from other hotels offered on the Website in several important ways. The name and exact address of the hotel are not shown until after payment has been made for the booking. All bookings are final and cannot be changed, refunded, exchanged, cancelled, or transferred to another party. Your credit card will be charged for the amount shown even if you do not use the booking. Room type will be determined by the hotel based on the number of guests provided at time of booking. All reservations are booked for stays in non-smoking rooms (subject to availability). Hotel room assignments are determined at check-in and upgrades are not available. The maximum number of Cartagena For Travelers Unpublished Rate rooms that can be booked at one time is six. All Cartagena For Travelers Unpublished Rate rooms will be booked under the same name, and the guest under whose name the reservation is made must be present at check-in. Cartagena For Travelers Unpublished Rate hotels are not eligible for hotel reward or club programs. Upon check-in, guests must present a valid ID and credit card in their name (the amount of available credit required will vary by hotel). Debit cards may not be accepted. For information about tax recovery charges, service fees, and taxes on our services, where applicable, please see “Prepaid Hotel Reservations.”


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If a currency convertor is available on the Website, the following terms and conditions apply: Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the currency converter feature for the day that currency was last updated. The information supplied by this application is believed to be accurate, but the Cartagena For Travelers Companies, the Cartagena For Travelers Partners, and/or our respective suppliers do not warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.



The Cartagena For Travelers Rewards program (“Program”) is offered to the Website’s customers at the sole discretion of Cartagena For Travelers SAS., and is open only to individuals who have reached the legal age of majority in their respective province/territory of residence, have a valid email address, and have enrolled in the Program.


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You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. Cartagena For Travelers has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to Colombia.

Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.

Health: Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip.

Disinsection: Although not common, most countries reserve the right to disinsect aircraft if there is a perceived threat to public health, agriculture or environment. The World Health Organization and the International Civil Aviation Organization have approved the following disinsection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treat the aircraft’s interior surfaces with a residual insecticide while passengers are not on board. For more information, see:




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The Information, Software, Products and Services published on this Website may include inaccuracies or errors including pricing errors. In particular, the Cartagena For Travelers Companies and Cartagena For Travelers Partners do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products and services displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, Cartagena For Travelers SAS. expressly reserves the right to correct any pricing errors on our Website and/or reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your reservation at the correct price or we will cancel your reservation without penalty.

Hotel ratings displayed on this Website are intended as only general guidelines, and the Cartagena For Travelers Companies and Cartagena For Travelers Partners do not guarantee the accuracy of the ratings. The Cartagena For Travelers Companies, the Cartagena For Travelers Partners and their respective suppliers make no guarantees about the availability of specific products and services. The Cartagena For Travelers Companies, the Cartagena For Travelers Partners and their respective suppliers may make improvements and/or changes on the Website at any time.

The Cartagena For Travelers Companies, the Cartagena For Travelers Partners and their respective suppliers make no representations about the suitability of the information, software, products and services contained on this Website for any purpose, and the inclusion or offering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by the Cartagena For Travelers Companies or the Cartagena For Travelers Partners. All such information, software products, and services are provided “as is” without warranty of any kind. The Cartagena For Travelers Companies, the Cartagena For Travelers Partners and their respective suppliers disclaim all warranties and conditions that this Website, its servers or any email sent from the Cartagena For Travelers Companies, the Cartagena For Travelers Partners and/or their respective suppliers are free of viruses or other harmful components. The Cartagena For Travelers Companies, the Cartagena For Travelers Partners and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products and services including all implied warranties and conditions of merchantability, fitness for a particular response, title and non-infringement.

The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Cartagena For Travelers Companies or the Cartagena For Travelers Partners. The Cartagena For Travelers Companies and the Cartagena For Travelers Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Cartagena For Travelers Companies and the Cartagena For Travelers Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.

In no event shall the Cartagena For Travelers Companies, the Cartagena For Travelers Partners and/or their respective suppliers be liable for any direct, indirect, punitive incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if the Cartagena For Travelers Companies, the Cartagena For Travelers Partners and/or their respective suppliers have been advised of the possibility of such damages.

If, despite the limitation above, the Cartagena For Travelers Companies, the Cartagena For Travelers Partners or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of the Cartagena For Travelers Companies, the Cartagena For Travelers Partners and/or their respective suppliers will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to Cartagena For Travelers SAS. in connection with such transaction(s) on this Website, or (b) Fifty Dollars (US$50.00) or the equivalent in local currency.

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these Terms of Use is found to have failed of its essential purpose. The limitations of liability provided in these Terms of Use inure to the benefit of the Cartagena For Travelers Companies, the Cartagena For Travelers Partners, and/or their respective suppliers.


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You agree to defend and indemnify the Cartagena For Travelers Companies, the Cartagena For Travelers Partners, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

  1. your breach of these Terms of Use or the documents referenced herein;
  2. your violation of any law or the rights of a third party; or
  3. your use of this Website.


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This Website may contain hyperlinks to websites operated by parties other than Cartagena For Travelers SAS. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.


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Any software that we make available to download from this Website (“Software”) or through your mobile application store including the Cartagena For Travelers mobile application (the “Mobile Application”) is the copyrighted work of the Cartagena For Travelers Companies and/or our respective suppliers. Your use of such Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software (“License Agreement”). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on this Website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, non-exclusive, nontransferable license to download, install and use the Software and/or the Mobile Application for viewing and otherwise using this Website and/or accessing the content and information available within the Mobile Application (including, without limitation, price and availability of travel services) in accordance with these Terms of Use and for no other purpose.

Please note that all Software including, without limitation, all HTML code and Active X controls contained on this Website, is owned by the Cartagena For Travelers Companies, Cartagena For Travelers Partners, and/or our respective suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible




Your mobile device must be connected to the internet for the Mobile Application to function correctly. You are responsible for making all arrangements necessary for your device to have internet connectivity and are responsible for all sums your service provider may charge you arising out of the Mobile Application transmitting and receiving data (including but not limited to data roaming charges). As further described in our Privacy Policy, the Mobile Application will automatically transfer a small amount of data as part of its normal operation including how you use the Mobile Application, which Content you access, and technical errors or problems which the Application may encounter while being used. By using the Mobile Application, you acknowledge, agree and consent to the automatic collection of this information.


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We appreciate hearing from you. Please be aware that by submitting content to this Website by electronic mail, postings on this Website or otherwise including any hotel reviews, photos, videos, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, “Submissions”), you grant Cartagena For Travelers and the affiliated, co-branded and/or linked website partners through whom we provide service (collectively, the “Cartagena For Travelers Partners”), a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission. You acknowledge that the Cartagena For Travelers Companies may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a hotel review that you submit) at our discretion, and that such submissions may be shared with our supplier partners. You further grant the Cartagena For Travelers Companies the right to pursue at law any person or entity that violates your or the Cartagena For Travelers Companies’ rights in the Submissions by a breach of these Terms of Use. You acknowledge and agree that Submissions are non-confidential and non-proprietary. You expressly waive any and all ‘moral rights’ (including rights of attribution or integrity) that may subsist in your Submissions and agree that you have no objection to the publication, use, modification, deletion or exploitation of your Submissions by us, the Cartagena For Travelers Partners or any of our partners or licensees. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the Website. If you do not agree to these Terms of Use, please do not provide us with any Submissions.

You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that Cartagena For Travelers may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you. If you submit more than one review for the same hotel, only your most recent submission is eligible for use.

From time to time we may offer customers incentives to leave hotel reviews (e.g. discount coupon/entry into prize draws etc.) As it is important to us that hotel reviews are impartial and honest, these incentives will be available to customers regardless of whether the hotel review is positive or negative.

Cartagena For Travelers claims no ownership, affiliation with, or endorsement of any photos that are submitted by end users through our sites.

Cartagena For Travelers’s policies with respect to claims by third parties that the content of the Website including the content of any Submissions, infringes the copyrights owned by said third party can be found in the Claims of Copyright Infringement section below.

The Google® Translate tool is made available on this Website to enable you to translate content such as user-generated hotel reviews. The Google® Translate tool uses an automated process to translate text and this may result in inaccuracies. Your use of the Google® Translate tool is entirely at your own risk. Cartagena For Travelers SAS. does not warrant or make any promises, assurances or guarantees as to the accuracy or completeness of the translations provided by Google® Translate.


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All contents of this Website are ©2021 Cartagena For Travelers SAS. All rights reserved. Cartagena For Travelers,, the Cartagena For Travelers logo are either registered trademarks or trademarks of Cartagena For Travelers SAS. in Colombia and/or other countries. Other logos and product and company names mentioned herein may be the trademarks of their respective owners. Cartagena For Travelers SAS. is not responsible for content on websites operated by parties other than Cartagena For Travelers SAS.

If you are aware of an infringement of our brand, please let us know by emailing us at [email protected] We only address messages concerning brand infringement at this email address.


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In accordance with the Digital Millennium Copyright Act (“DMCA”) and other applicable law, Cartagena For Travelers has adopted a policy of terminating, in appropriate circumstances and at Cartagena For Travelers’s sole discretion, subscribers or account holders who are deemed to be repeat infringers. Cartagena For Travelers may also at its sole discretion limit access to the Website and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that an account holder or subscriber is a repeat infringer, please provide information sufficient for us to verify that the account holder or subscriber is a repeat infringer when filing your notice.


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If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information. Please note that we will not process your complaint if it is not properly filled out or is incomplete. Any misrepresentations in your notice regarding whether content or activity is infringing may expose you to liability for damages.

  1. A clear identification of the copyrighted work you claim was infringed.
  2. A clear identification of the material you claim is infringing on the Website, such as a link to the infringing material.
  3. Your address, email address and telephone number.
  4. A statement that you have a “good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law.”
  5. A statement that “the information in the notification is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.”
  6. A signature by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.


You may send us your notice by email to [email protected], or by using the contact information below.


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If material you have posted has been taken down, you may file a counter-notification by fax or regular mail that sets forth the items specified below. You may want to seek legal counsel prior to doing so. Please include the following details:

  1. Identification of the specific content that was removed or disabled and the location that content appeared on Cartagena For Travelers’s Website. Please provide the URL address if possible.
  2. Your name, mailing address, telephone number and email address.
  3. A statement that you consent to the jurisdiction of Federal District Court for the judicial district in which your address is located, or if your address is outside of the United States, for any judicial district in which Cartagena For Travelers SAS. may be found, and that you will accept service of process from the party who reported your content, or that party’s agent.
  4. The following statement: “I swear, under penalty of perjury, that I have a good faith belief that the content identified above was removed or disabled as a result of a mistake or misidentification.”

Sign the paper.

Send the written communication to the following address:

Cartagena For Travelers SAS.

Attn: IP/Trademark Legal Dept., DMCA Complaints

31 Street #57-98 Los Ejecutivos Mall Office C3 Zip Code 130009

Please contact us at +57(300) 677-7636.


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One or more patents owned by the Cartagena For Travelers Companies may apply to this Website and to the features and services accessible via the Website. Portions of this Website operate under license of one or more patents. Other patents pending.


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Your use of mapping available on this Website is governed by the Microsoft Terms of Use and Microsoft Privacy Statement and the Google Terms of Use and Google Privacy Statement. Microsoft and Google reserve the right to change their Terms of Use and Privacy Statements at any time, at their sole discretion. Please click here for additional information:


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You agree that no joint venture, partnership, or employment relationship exists between you and the Cartagena For Travelers Companies as a result of this Agreement or use of this Website.

Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use.

If any part of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of this Agreement at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

This Agreement (and any other terms and conditions or policies referenced herein) constitutes the entire agreement between you and Cartagena For Travelers SAS. with respect to this Website, our services and your dealings and relationships with us, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial, arbitration or any other administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event.

Any rights not expressly granted herein are reserved.


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Seller of Travel: Cartagena For Travelers SAS. is a registered seller of travel in Colombia with the NIT: 901230150-1 and the RNT: 69490


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For quick answers to your questions or ways to contact us, visit our Customer Support Center. Or, you can write to us at:

Attn: Customer Service

Cartagena For Travelers SAS.

31 Street #57-98 Los Ejecutivos Mall Office C3 Zip Code 130009

Please contact us at +57(300) 677-7636.


Last update on April 26, 2021



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